Terms & Conditions for Returns or Complaints. If the product you received is damaged, defective, or does not match your order, please contact our customer service within 7 days of receiving the product. Provide your order number, a description of the issue, and photos of the product if possible. Our team will review your request and guide you through the return or exchange process. Please ensure that the product is in its original condition with all tags and packaging intact for a smooth return process.