Terms & Conditions for Returns or Complaints
To ensure your return or complaint is processed smoothly, please follow these steps:
Keep the box and product intact
The product and all packaging must remain complete and in good condition.Prepare your purchase invoice
The invoice serves as proof of your transaction and is required for any return or complaint.Record a clear unboxing video
Before opening the product, record an unboxing video showing:
The initial condition of the product in its packaging
The process of opening the packaging
The condition of the product after unboxing
The location and description of the defect
Important: If no unboxing video is provided, your return or complaint request will be rejected.
Important: If no unboxing video is provided, your return or complaint request will be rejected.
Not applicable for damages caused by human error
Issues caused by misuse, mishandling, or improper use are not covered.
Price Changes
Prices may change at any time without prior notice.
How to Submit a Return or Complaint:
Record the unboxing video clearly as instructed above.
Contact our customer service with your invoice and video attached.
Follow the instructions from our support team for the replacement process.
